You Can't Run a Successful HVAC Company on Technical Skills Alone

摘要

What is the first day like for a newly hired technician in your company? Does the technician start working in the field on day one? Will the technician receive any technical training prior to working? At Jon Wayne, we take a different approach to onboarding our technicians. Regardless of their skill level, newly hired technicians will spend their first week or two learning about Jon Wayne culture and practicing pivotal skills required to be successful, such as soft skills. Soft skills are personal attributes that enable someone to interact efficiently and harmoniously with other people. At Jon Wayne, we know our company's success is dependent upon our technicians' ability to teach and interact with our customers. Each interaction a Jon Wayne employee has with a customer is an opportunity to improve a customer's perception and reinforce the brand equity of our company. By deploying technicians with strong soft skills, we are maximizing the customer experience and increasing the likelihood of maintaining them as a loyal customer. We strive to ensure that every interaction a customer has with our company is as consistent as possible.