Study of some of quality process indicators of hospital emergency services for Victims of traffic accidents in Imam Khomeini hospital

摘要

Every year in the world 2.1 million people are killed in road accidents, and more than 50 million are either injured or disabled. The way to enter the hospital for the Victims of traffic accidents in order to receive treatment in Emergency Department (ED). The low quality of the offered services in this ward leads to a decrease in the patient’s satisfaction, an increase in the number of deaths and handicaps. So we decided to evaluate the quality of the procedure of the offered treatments to the Victims of traffic accidents based on indicators derived from the indicators of quality evaluation of AHRQ services of ED in Imam Khomeini hospital complex.