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Diversity climate enhances work outcomes through trust and openness in workgroup communication

机译:多元化的氛围通过工作组沟通中的信任和开放来提高工作成果

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摘要

Diversity climate, defined as an organizational climate characterized by openness towards and appreciation of individual differences, has been shown to enhance outcomes in culturally diverse teams. To date, it remains unclear which processes are responsible for these findings. This paper presents two quantitative studies (n = 91; 246) that identify trust and openness in workgroup communication as possible mediators. We replicate earlier findings that perceived diversity climate positively relates to job satisfaction, sense of inclusion, work group identification and knowledge sharing in teams. In study 1, trust is shown to mediate the effects of perceived diversity climate on team members’ sense of inclusion. In study 2, trust mediates the relationship between perceived diversity climate and workgroup identification and openness mediates its relationship with knowledge sharing.
机译:多样性氛围被定义为以开放和欣赏个体差异为特征的组织氛围,已被证明可以增强多元文化团队的成果。迄今为止,尚不清楚哪个过程负责这些发现。本文提出了两项​​定量研究(n = 91; 246),它们确定了工作组沟通中的信任和开放性是可能的中介者。我们复制了先前的发现,即感知到的多样性气候与工作满意度,包容感,工作组识别和团队知识共享成正比。在研究1中,信任被证明可以调解感知到的多样性气氛对团队成员包容性的影响。在研究2中,信任介导了感知的多样性气候与工作组认同之间的关系,开放性介导了其与知识共享的关系。

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