PS1-26: The Impact of Relational Dynamics in Primary Care Departments on Patient Satisfaction with Clinic Performance

摘要

Background/AimsWe examined the extent to which relational dynamics among primary care providers and clinic staff impacts clinic quality and efficiency from the patients’ perspective. Relational dynamics, measured by team communication (frequency, timeliness, accuracy, problem-solving) and relationships (shared goals, shared knowledge, mutual respect), has been associated with better performance in hospital settings through better communication and coordination of tasks among providers; however, the impact in primary care has received more limited attention in the literature. We take advantage of the natural variation in practice culture that occurred in 13 family medicine and 13 internal medicine departments in a large multispecialty practice in California.