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Exposure to Workplace Bullying: The Role of Coping Strategies in Dealing with Work Stressors

机译:暴露于职场欺凌行为:应对策略在应对工作压力方面的作用

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摘要

Studies investigating both work- and individual-related antecedents of workplace bullying are scarce. In reply, this study investigated the interaction between workload, job insecurity, role conflict, and role ambiguity (i.e., work-related antecedents), and problem- and emotion-focused coping strategies (i.e., individual-related antecedents) in association with exposure to workplace bullying. Problem-focused coping strategies were hypothesised to decrease (i.e., buffer) the associations between workload, job insecurity, role conflict, and role ambiguity and exposure to bullying, while emotion-focused coping strategies were hypothesised to increase (i.e., amplify) these associations. Results for a heterogeneous sample (N = 3,105) did not provide evidence for problem-focused coping strategies as moderators. As expected, some emotion-focused coping strategies amplified the associations between work-related antecedents and bullying: employees using “focus on and venting of emotions” or “behavioural disengagement” in dealing with job insecurity, role conflict, or role ambiguity were more likely to be exposed to bullying. Similarly, “seeking social support for emotional reasons” and “mental disengagement” amplified the associations of role ambiguity and the associations of both role conflict and role ambiguity, respectively. To prevent bullying, organisations may train employees in tempering emotion-focused coping strategies, especially when experiencing job insecurity, role conflict, or role ambiguity.
机译:很少有研究调查与工作和个人有关的工作场所欺凌的先行因素。作为回应,本研究调查了工作量,工作不安全感,角色冲突和角色歧义(即与工作有关的前因),以问题和情绪为中心的应对策略(即与个人有关的前因)与暴露之间的相互作用。到工作场所欺凌。假设以问题为中心的应对策略可以减少(即缓冲)工作量,工作不安全感,角色冲突,角色歧义性和欺负风险之间的联系,而以情绪为中心的应对策略则可以提高(即扩大)这些联系。异类样本的结果(N = 3,105)没有提供证据证明以问题为中心的应对策略为主持人。正如预期的那样,一些以情绪为中心的应对策略放大了与工作相关的先例与欺凌之间的联系:员工更倾向于使用“关注和发泄情绪”或“行为上的脱离接触”来处理工作不安全感,角色冲突或角色歧义被欺负。同样,“出于情感原因寻求社会支持”和“心理脱离接触”分别放大了角色歧义的关联以及角色冲突和角色歧义的关联。为了防止受到欺凌,组织可能会训练员工以情绪为导向的应对策略,特别是在遇到工作不安全感,角色冲突或角色歧义时。

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