目的 探讨护理风险管理在头颈肿瘤外科护理管理中的应用.方法 2010年,通过护理风险识别、提高护理人员风险管理的意识与风险识别能力、明确护理风险管理职责、优化护理工作流程、拟定科室突发事件及护理风险预案、加强护士专科业务能力及突发事件应急处理能力、加强护理风险监控等措施,将护理风险管理应用于头颈肿瘤外科护理管理中.对2009、2010年头颈肿瘤外科患者满意度、护理投诉、发生护理风险、患者表扬护士人次进行比较.结果 2009、2010年头颈肿瘤外科患者满意度、护理投诉、发生护理风险、患者表扬护士人次的差异均有统计学意义(P＜0.05).结论 实施护理风险管理可减少护理投诉,降低护理风险事件发生,提高患者满意度,值得在临床护理管理中进一步推广应用.%Objective To study the effect of risk management in nursing management of head and neck oncology. Methods In 2010, risk management was applied to the nursing management of head and neck oncology through risk identification, increasing awareness of risk management, defining risk management responsibilities, strengthening the capacity of specialist nurses and emergency response, and strengthening risk control measures. Patients satisfaction, care complaints, nursing risk occurrence, nurse praised visits between 2009 and 2010 were compared. Results There were significant differences comparing 2009 with 2010 in patient satisfaction, care complaints, nursing risk occurs, nurse praised visits in head and neck oncology (P<0.05). Conclusion Application of risk management in nursing management will relieve care complaints and nursing risk occurrences, improve patients' satisfaction. It is worth to further promote in the clinical nursing management.
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