电力企业客服资源综合调度模型框架研究

摘要

In this paper, taking the stability of the scheduling plan as the optimization objective, combining modified decision-making and proactive decision-making, the power enterprise customer resources multi-project prediction-reactive scheduling framework under an uncertain environment was presented,and unified customer service resource scheduling system was established and improved, which can realize the integrated use of customer service resources.%　　本文以调度计划的稳定性为优化目标，将修正式决策与前摄式决策相结合，提出一种不确定环境下的电力企业客户资源多项目预测-反应式调度框架，建立完善统一的客服资源调配体系，可实现客服资源的整合利用。