Previous studies on transit satisfaction in China mainly focus on the establishment of service quality indicators and collection of passengers’ stated preferences, but rarely investigate the affecting fac-tors. Based on the stated preference survey of residents’ transit travel in Tongling, Anhui, this paper ana-lyzes the characteristics of transit service demand for commuters and non-commuters. A structural equation model is developed to investigate the factors affecting passenger transit satisfaction. Results show that com-muters pay more attention to the economic efficiency, convenience and accessibility of transit service;while non-commuters more focus on reliability and travel comfort. Demands for economic efficiency and accessibility exhibit a significantly positive impact on the satisfaction of commuters; while demands for convenience, reliability and comfort demonstrate a significantly negative impact on all passengers. Finally, the paper proposes measures to improve the satisfaction for both types of passengers.%中国对于公交出行满意度的研究主要集中在服务质量指标的制定、乘客意向信息采集等方面，对出行满意度的影响因素缺少深入分析。结合安徽省铜陵市居民公交出行意向调查数据，对通勤乘客和非通勤乘客的公交出行服务需求特征进行分析。在此基础上构建结构方程模型，探究乘客公交出行满意度的影响因素。模型结果表明，通勤乘客更重视公交服务的经济性、便捷性和可达性，而非通勤乘客更重视可靠性和舒适性；经济性和可达性需求对通勤乘客满意度有显著积极影响，而便捷性、可靠性和舒适性需求对所有公交乘客满意度均有显著消极影响。由此，针对两类乘客分别提出提升公交出行满意度的措施。
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