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医患关系视角下医务人员职业倦怠及对策

     

摘要

[目的]了解新疆生产建设兵团基层卫生人员职业倦怠现况,帮助新疆生产建设兵团卫生队伍稳定提供理论依据。[方法]采用多阶段分层抽样方法,用马斯勒倦怠问卷对1664名医生进行调查。[结果]有93.2%的卫生人员出现了中度以上的倦怠感;高工作要求、内部及外部工作资源的缺失导致“情绪衰竭”、“消极工作”和低“个人成就感”的倦怠症状。[结论]从管理层和个人角度采取措施,能预防医务人员工作产生职业倦怠感。%ObjectiveTo understand grass roots medical staffs job burnout situation of Xinjiang production and construction corps status so as to provide theoretical basis for helping health team’s stability.Methods Questionnaire investigated 1664 doctors by stratified sampling method.ResultsThere were 93.2% health staffs who appeared moderate job burnout. High job demands, lack of working resources internal and external that led to burnout symptom of “emotional exhaustion”, “negative working” and “low sense of personal achievement”.Conclusions Take measures from management and personal angle, to prevent the job burnout of medical staffs.

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