双元学习与服务创新绩效关系的实证研究——组织冗余与战略柔性的调节作用

摘要

基于有机平衡观视角,对我国长三角地区185家知识密集型服务企业进行问卷调查,探讨利用式学习、探索式学习及其双元平衡度对服务创新绩效的影响作用,并检验组织冗余、战略柔性对两者之间关系的调节作用.研究发现:(1)利用式学习对服务创新绩效具有正向线性影响作用,而探索式学习对服务创新绩效具有正向二次曲线的影响作用;(2)利用式学习与探索式学习的双元平衡度对服务创新绩效具有正向线性影响作用;(3)组织冗余、战略柔性对利用式学习、探索式学习及其双元平衡度与服务创新绩效之间的关系均起到正向调节作用.%Based on the organic balance perspective,the study collects data from 185 knowledge intensive service enterprises in Yangtze River Delta region,and discusses the effects of exploitative learning,exploratory learning and its ambidexterity balance on service innovation performance,and further examines the moderating effect of organizational slack,strategic flexibihty on the relationship between both.Results indicate that exploitative learning has a positive hnear effect on service innovation performance,but exploratory learning has a positive curvilinear effect on service innovation performance.The ambidexterity balance of exploitative and exploratory learning has a positive linear effect on service innovation performance.Organizational slack and strategic flexibility both have positive role for moderating the influence of exploitative learning,exploratory learning and its ambidexterity balance on service innovation performance.