德江县人民医院是一所三级综合医院，在实施“行动计划”，开展优质护理过程中，注入合理性护理概念，修订完善相关护理制度和程序；将护理管理从刚性管理转向柔性管理；在护理内容上彰显“价值理性”，优质护理服务覆盖率达100%。运行结果：病人及其家属满意度、政府及社会满意度得到大幅度提高，形成特色，取得良效。%Dejiang People's Hospital is a third-class comprehen-sive hospital. In the implementation of"Action Plan"and the de-velopment of quality nursing, it injects the concept of sensible nursing, emends and consummates the relevant nursing systems and procedures, converts rigid nursing management into flexible nursing management, represents "value rationality" in nursing content, and the coverage ratio of high-quality nursing service reaches 100%. The result of operation shows that we highly im-proved the satisfaction of patients, family members, the govern-ment and the society, achieved good effect and formed its special features.
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