优质护理服务在急诊科护理中的推广与应用

摘要

目的：在急诊科护理中推广使用优质护理服务，研究分析优质护理服务在其应用中的价值，以提高急诊科护理的质量和患者对护理的满意度。方法：选取本院2012年3月-2014年3月急诊科患者200例作为研究对象。按随机数字表法分为观察组和对照组各100例。两组病患均进行常规护理，观察组在实施常规护理的基础上给予优质护理服务的方式，对两组患者的护理效果进行对比。结果：观察组的临床表现满意率达到98.0%，对照组满意率89.0%，差异有统计学意义（P<0.05）。结论：在急诊科护理工作中，推广使用优质护理方式，不仅可以为患者提供更全面的护理服务，提高护理质量，还有利于患者对护理工作的满意度。采用优质护理方式可有效促进护患之间的和谐关系。%To promote the use of high quality nursing service in the emergency department,research and analysis the value of high quality nursing service in its application,in order to improve the quality of emergency nursing and patients satisfaction.Method:200 cases were selected from our hospital from March 2012 to March 2014, which were randomly divided into observation group and control group,according by random digit table,105 case in each group.They were all treated with routine nursing. While the observation group were given high quality nursing service on the basis of routine nursing.The effect of the nursing care in the two groups were compared.Result:The clinical manifestations satisfaction rate of the observation group reached 98.0%,while the control group patients satisfaction was 89.0%,the difference was statistical significance(P<0.05).Conclusion:In the emergency nursing,promoting the use of high quality nursing way,can provide a more comprehensive nursing services to patients,improve the quality of nursing,so it can also satisfy the patients.Using the high quality nursing way can effectively promote the harmonious relationship between nurses and patients.