目的 探讨应用六西格玛管理法缩短CT检查等候时间,以提高患者对医疗护理服务的满意度.方法 根据六西格玛5步法(即定义、测量、分析、改进、控制)对CT检查流程进行改进管理,包括成立六西格玛管理小组,测量CT检查等候时间,分析影响CT检查等候时间的因素,改进影响CT检查等候时间的措施,制订控制措施.结果 患者CT检查等候时间缩短(P＜0.01),患者及医生满意度提高(P＜0.01或P＜0.05).结论 应用六西格玛管理方法能有效提高CT检查的工作质量与效率.%Objective To explore the application of the six sigma management in shorting the waiting time of patients accepting CT check, and to improve patients'satisfaction of medical care service. Methods According to the five - step methods of Six Sigma( define, measure, analyz, improve, and control) ,the following measures were undertaken. The methods included establishing Six Sigma management team, measuring the waiting time of CT check, analyzing the influencing factors of the waiting time during CT check, improving measures of influencing CT check waiting time and making control measures. Results The waiting time of patients accepting CT check was shorten ( P < 0. 01 ) , the patient's and doctor's satisfaction were significantly increased ( P< 0. 01 or P < 0. 05 ). Conclusion The application of Six Sigma management can effectively enhance the working quality and efficiency.
展开▼
