三峡库区公共健身设施感知服务质量调查--以重庆市万州区为例

摘要

将感知服务质量与居民满意度引入公共体育服务，对重庆市万州区公共体育健身设施使用者进行相关满意度调查，旨在深入了解该地居民对于公共体育服务的满意程度，从侧面反映政府在体育公共服务领域的成效以及居民的社会心理特征，以此作为衡量社会稳定程度的重要指标。同时针对当前服务中存在的问题提出合理建议。%By introducing the perception of service and residents’ satisfaction of public fitness service, the purpose of this study is to do a satisfaction survey of public fitness facility users in Wanzhou city. It is a way to understand the residents’ perception about the public fitness service in Three Gorges Reservoir Area, which reflects the government’s achievement in public fitness service area and residents’ social psychological characteristic. It is an important index for measuring social stability. Meanwhile, it is important to propose suggestions for the existing problems.