女性在酒店业中从业比例较高，成为促进酒店业发展的重要力量，然而工作家庭冲突阻碍了酒店女性员工的职业发展。本文以角色冲突理论和边界理论为基础，采用一对一访谈和问卷调研的方法，研究酒店女性工作-家庭平衡的现状和影响因素。数据分析显示，酒店女性员工的工作家庭是不平衡的；影响因素包括主客观两方面，其中家庭支持和工作场所支持的影响效应最强。基于调研结论，从组织和个体两个层面，提出实现酒店女性员工工作-家庭平衡的策略。%Women are often more than half of the hotel employees and thus play an important role in the hotel industry. However, work-family conflict among female employees has hindered their career development. Based on boundary theory and role conflict theo-ry, this article examines the findings of interviews and questionnaire survey on the present conditions and the causes of work - family conflict among female hotel employees. The study shows that the relationship between work and family of female employees is unbal-anced. Influencing factor mainly come from lack of support by family and work organization. This article suggests strategy to balance work and family from the perspective of individuals and the work organization.
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