PDCA循环法在体检中心质量控制中的应用

摘要

目的 探讨如何做好体检中心质量控制工作,促进健康体检规范化建设和学科管理水平的全面提升.方法 将PDCA循环法运用于健康体检的各个环节,在组织计划、执行实施、检查监控和信息反馈处理的全过程进行体检质量的全面控制管理.结果 客户满意度呈现上升趋势,学科管理水平和综合效益进一步提升.结论 PDCA循环法对体检质量的持续改进和学科管理水平的不断提高具有重要意义.%Objective To investigate how to carry out quality control at health examination centre,in order to promote the standardization of health examination and management level.Method PDCA circulation method was applied in every link of health examination to control the quality with plan,do,check and action.Result Customers' satisfaction degree rose.The management level and comprehensive effectiveness promoted.Conclusion PDCA circulation method is important for continuous improvement of the quality of health examination and the promotion of management level.