门诊是医院的窗口，它与社会紧密相连，其工作质量的优劣，直接影响到医院的声誉和发展[1]。门诊部是医院接触病人时间最早、人数最多，范围最广的部门，同时又是医疗诊治、健康教育、服务保障、组织管理等多项工作交叉点。因此，优化门诊就医护理流程，坚持以病人为中心，以质量为核心，以效益为根本，对提高精神科门诊工作的管理水平十分重要。%Outpatient is critical for a hospital as it is closely connected with society. The quality of outpatient service would directly influence the reputation and development of the hospital[1]. Outpatient department is the department that treats the most number of patients with wide range of diseases and the department that provides medical service, health education, service assurance and organization and management. Therefore, improving the nursing service of outpatient treatment system, and insisting patient-centered and quality-centered service are very important for the management improvement of psychiatric outpatient service.
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