医患沟通技能评价表在住院医师规范化培训中的应用

摘要

Objective To explore the effect of doctor-patient communication course on improvement of doctor-patient communication ability of residents.Methods Totally 181residents were chosen as the research object in this self-control study in Peking University Third Hospital,SEGUE framework and questionnaire survey were used to conduct exploratory research at the end of the training of doctor-patient communication on curriculum.Results After the doctor-patient communication skills training,residents in the communication start,information collection,information giving,understand patient and at the end of the interrogation of five modules ability were improved,and the differences are statistically significant (P ＜ 0.001).The residents' satisfaction with the teaching teachers,teaching hours,teaching methods and teaching content was higher.Conclusions In the future,there is need improving the communication start and information collection,enhancing residents' doctor-patient communication ability and building a harmonious relationship between doctors and patients.%目的 探讨医患沟通培训课程对提升住院医师医患沟通能力的效果.方法 选取北京大学第三医院181名住院医师为研究对象,采取自身前后对照的研究方法,在医患沟通课程培训前后,采用《医患沟通技能评价表》及自制问卷对这些住院医师进行调查.结果 医患沟通培训前后,住院医师在沟通启动、信息收集、信息给予、理解患者及结束问诊5个维度比较,差异具有统计学意义(均P＜0.001).问卷调查结果表明,住院医师对授课教师、教学学时、授课方式及授课内容的满意度较高.结论 今后仍然需要在沟通启动和信息收集2个医患沟通技能方面不断改进教学,以提升住院医师医患沟通能力,构建和谐医患关系.