医疗服务流程的瓶颈问题及优化方法

摘要

通过对门诊、住院、检验、检查和病区护理等医疗服务流程现状进行分析,阐述了医院现行医疗服务流程的瓶颈及存在的主要问题,提出充分运用卫生信息技术成果、科学合理地安排医疗服务的各个环节、重建面向病人的医疗服务流程、进行医疗服务流程优化与再造的方法.%Based on the analysis of current status of medical service process including the service in out-patient, hospitalization, test, examination, nursing, and so on, the paper describes the bottlenecks and major existing problems of current medical service process. And it further discusses how to make full use of the advanced health information technology, make scientific and reasonable arrangements for all links of medical service, reconstruct medical service process facing the patients, and optimize and reengineer the medical service process.