新常态下加强院办精细化管理的实践与思考

摘要

Under the new normal, implementing fine management is the inevitable requirement in hospital connotation construction. In recent years, the president's office of the Affiliated Drum Tower Hospital of Nanjing University Medical School has fully strengthened fine management and innovated the management model. The fine management model based on six essential points including humanization, standardization, normalization, informatization, digitization, specialization, has been built. The service, coordination, and guarantee of the president’s office is made sure to be humanized. The obligation, institution, and process is made normalized. The article handling, meeting dealing, and reception is implemented normally. The notification, examination and approval, and feedback, is addressed. The planning, objective, and evaluation is carried out. The above efforts fully improved the management level and the development of the hospital.%新常态下实施精细化管理是医院内涵建设的必然要求。近年来，南京大学医学院附属鼓楼医院院长办公室全面加强精细化管理，创新医院管理模式，构建了以人性化、规范化、标准化、信息化、数据化和专业化6个层次为要点的精细化管理模型，努力做到服务、协调、保障人性化，职责、制度、流程规范化，办文、办会、接待标准化，通知、审批、反馈信息化，计划、目标、考核数据化，学习、研究、发展专业化，全面提升了管理水平，推动了医院发展。