互联互通模式下门诊患者满意度全覆盖测评及数据分析系统建立初探

摘要

Satisfaction measurement system is the evaluation of friendliness quantitative carrier between hospital and society, doctors and patients. In recent years, our hospital make satisfaction evaluation index system, survey method, evaluation content and statements comprehensively regulated. By establishing the connectivity of the system architecture, primarily established a whole-cover outpatients satisfaction assessment system. Meanwhile, a preliminary exploration and research on how to complete coverage of outpatient service satisfaction assessment is conducted. The research points out that the real-name registration is the foundation of effective acquisition test sample size, the credibility of security network real-time investigation is to improve the data, all kinds of new media and traditional media complement is an important carrier of evaluation for the whole.%满意度测评系统是评价医院与社会、医生与患者之间友好度的量化载体.近年来,上海市第一人民医院对满意度测评的指标体系、调查方式、测评内容和报表进行了全面规范,通过建立互联互通的系统架构,初步建立了全覆盖的门诊患者满意度测评体系,并对如何进行门诊满意度测评全覆盖进行了初步的探索和研究.指出实名制挂号登记是有效采集测评样本量的基础,网络实时调查是提高数据可信度的保障,各种新媒体和传统媒介的补充是测评全覆盖的重要载体.