区分撤诉投诉与不撤诉投诉的实践及意义

摘要

医疗投诉区分撤诉投诉与不撤诉投诉对于处理涉及医学人文服务不满意的投诉具有实用价值,它最大的特点是让被投诉者有机会处理医疗投诉,还主动权于被投诉者,从而让被投诉者学会处理医疗投诉,并在实践中主动地改进工作中存在的不足,提高医学人文服务水平,提高医学沟通能力.提高患者的综合满意度.%Medical complaints divided into withdrawal complaints and non-withdrawal complaints provide practical value to deal with unsatisfied complaints, which are related to medical humanistic service. Its main characteristic is to offer complainant a chance to deal with medical complaint, so initiative is returned to the accused that urge the accused learn to handle medical complaints, to improve disadvantages in practice and to promote medical humanistic service quality, medical communication ability and integrate satisfaction of patients.