构建“银医通”系统优化门诊服务流程

摘要

目的：减少患者就诊排队等候时间和往返次数，缓解病人“看病难”等问题。方法通过医院信息系统与银行支付系统对接，升级改造门诊医生工作站、挂号收费信息系统等。再利用自助设备，实现实名制自助挂号、缴费、查询、报告打印等功能。结果优化了门诊就医流程、缩短了患者排队就诊时间、提高了医院工作效率和服务水平。结论“银医通”的投入使用，改善了医院门诊医疗流程，为患者提供了快速、便捷、顺畅的医疗服务。%Objective To reduce the inconvenience in access to outpatient services and relieve the inaccessibility to medical services.Methods Through connection of the HIS (Hospital Information System) with the bank payment system and upgrading and reformation of the workstation for out-patient doctors as well as the registration and other information system, a banking–medical service system was constructed by using the self-service equipment, which was equipped with multi-functions, including the real name self-registration, payment, query and printing.Results The system optimized the outpatient medical treatment process, reduced the patient’s waiting time for outpatient services, and improved the working efifciency and service quality.Conclusion With the application of the banking-medical service system, the outpatient service process in the hospital was improved, which enabled fast, convenient and smooth medical services.