优化三个系统发展咨询服务——上海市医疗保障咨询服务热线运行管理纪实

摘要

上海市医疗保险咨询服务紧紧围绕人民群众关注的医保民生问题，不断提升和优化医保咨询服务运行管理系统、医保咨询服务能力系统和医保咨询服务技术支持系统等三个系统的建设，做好医保政策和经办服务的咨询、宣传工作，促进了全市医保工作的平稳运行。%　　The Shanghai medical insurance consulting services centering on people's attention livelihood of the people question medical insurance, and constantly improve and optimize the construction of the medical insurance consulting service operation management system, medical insurance consulting service capacity system and medical insurance consulting services technical support system, completes the medical insurance policy and organization of service of consulting, propaganda, has promoted the Medical insurance affairs running healthy and smoothly.