The purpose of this study was to examine the relationship between certain demographic characteristics of power and perceptions of organizational civility climate among residential property managers. There is frequently an imbalance of power in landlord-tenant relationships in favor of the landlord. In addition, perceptions of personal power may result in an increased attitude of superiority over the tenant. Along with the attitude of superiority may come the acceptance of incivility as appropriate behavior if it is directed to those with less power. Consequently, property management organizations may develop an organizational climate that condones or even encourages incivility. This study used the Organizational Civility Scale (OCS) to survey residential property managers across the United States regarding their perceptions of organizational civility climate in their own organizations. Findings were not significant across all variables but revealed statistically significant differences in managers' overall perceptions of organization civility in the workplace based on education level and the type of property they manage. The research indicates property managers of public housing perceived a greater frequency of incivility than did the managers of private residential housing. This study indicates certain characteristics of power influence the perceptions of workplace incivility. The study also notes implications and offers suggestions for future research.
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