A Model of Urban Public Library Service for Underserved Groups: Information & Literacy Triage.

摘要

This study examines the current model of public library service provision to underserved populations. In the context of this study, underserved populations are understood to be socially excluded urban populations which include those living in low income areas, minorities, the homeless and the socially excluded. Because it is an almost omnipresent institution in communities across the United States, the public library is in the unique position of being able to help underserved communities on a nationwide scale. Services provided by the public library can address some of the most conspicuous disparities in society which disproportionally affect underserved groups---such as poor health practices, low literacy levels, and poor information access.;Consequently, there is merit in studying the current model of public library services for underserved groups, particularly how public library services are addressing the information needs of underserved groups and how they are working to support basic life needs, providing technology access, and supporting educational achievement. Insight gained from a study of this phenomenon would be useful for public library practice because it sheds light on obstacles to provision of public library services to underserved groups, identifies gaps in service provision, expands the literature on trends in library services to guide future research, and presents recommendations for future approaches to service provision.