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Modeling enterprise operations and organizations for productivity improvement.

机译:为企业运营和组织建模以提高生产力。

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摘要

Enterprise environments are complex and multidisciplinary. As the market competition becomes more and more relentless, many business companies have to keep adapting their current and usual processes to new market needs. Almost everywhere organizations are undergoing rapid and significant changes driven by such pressures as customer expectations, new technologies, and growing global competition. When adaptation is needed, enterprises may or may not have any experience with the new business needs, leading to high level risks associated with the adaptation process. There is a strong demand for a comprehensive framework and methodology which can provide consistent support for practitioners to response the rapidly changing environments for finding and keeping their "best practices".Enterprise models play a critical role in integrating business processes, enabling better designs for enterprises, analysis of their performance, and management of their operations. In this research, we introduce a unique framework for enterprise modeling accompanied by an event driven simulation capability. The overall goal of this research is to provide a comprehensive framework to systematically support modern enterprises in adaption of their business practices according to new market needs as well as new technological changes. To achieve this goal, we firstly identify what kind of problems enterprise managers may face when carrying out their adaption processes. We view this problem in a general term as unfamiliarity of managers with the new enterprise operations, organization design and resource arrangement during and after the adaption process. This unfamiliarity causes high uncertainty and anxiety of the business managers in designing and changing to new processes. We propose a unique enterprise model, called PMT (Process Management Technology), to provide a computational and systematic support for industrial or business managers to reduce their unfamiliarity. Our enterprise model is composed of four sub-models, namely, Client Model, Organization Model, Process Model, and Resource Model. While research exists in each of these four areas, little has been done to synthesize the approaches and apply them in a single enterprise model. In this research, we take an integrative approach to enterprise modeling by introducing novel concepts and methods to synthesize the four sub models. We view enterprise business as client and service interactions, where clients send their requests to an enterprise's services for fulfillment. The Client Model represents who the clients are, what they require, and how they request the services of the enterprise. The Organization Model is built based on well known organizational theories in which an organization is modeled as an information processing and communication system structured to achieve a specific set of tasks with limited capacity and bounded rationality. The Process Model is defined by a set of operations, conditional activities, and their successive relations and interdependencies, and finally the Resource Model is developed to represent enterprise non-human resources needed for performing operations. Three in-depth case studies are carried out to demonstrate the effectiveness and utility of the PMT model.
机译:企业环境是复杂且多学科的。随着市场竞争变得越来越激烈,许多商业公司不得不不断调整其当前和通常的流程以适应新的市场需求。在诸如客户期望,新技术和日益激烈的全球竞争等压力的推动下,几乎每个组织都在经历着快速而重大的变化。当需要适应时,企业可能对新业务需求没有经验,也可能没有经验,从而导致与适应过程相关的高水平风险。迫切需要一个全面的框架和方法,以为从业人员提供一致的支持,以应对从瞬息万变的环境中寻找并保持其“最佳实践”。企业模型在集成业务流程,为企业提供更好的设计方面起着至关重要的作用。 ,绩效分析和运营管理。在这项研究中,我们介绍了一个独特的企业建模框架,并带有事件驱动的仿真功能。这项研究的总体目标是提供一个全面的框架,以根据新的市场需求和新的技术变化,系统地支持现代企业适应其业务实践。为了实现这一目标,我们首先确定企业经理在进行适应过程时可能会遇到的问题。总的来说,我们认为这个问题是管理者在适应过程中和适应过程之后对新的企业运营,组织设计和资源安排不熟悉。这种不熟悉会导致业务经理在设计和更改为新流程时存在高度不确定性和焦虑感。我们提出了一种独特的企业模型,称为PMT(过程管理技术),以为工业或业务经理提供计算和系统支持,以减少他们的不熟悉。我们的企业模型由四个子模型组成,分别是客户模型,组织模型,流程模型和资源模型。尽管在这四个领域中的每一个领域都进行了研究,但对于将这些方法综合起来并应用于单个企业模型中所做的工作很少。在这项研究中,我们通过引入新颖的概念和方法来综合四个子模型,从而采用了一种集成的企业建模方法。我们将企业业务视为客户与服务的交互,客户将请求发送到企业的服务以实现。客户模型表示客户是谁,他们需要什么,以及他们如何请求企业服务。组织模型是基于众所周知的组织理论构建的,其中将组织建模为信息处理和通信系统,该系统旨在以有限的能力和有限的合理性来完成一组特定的任务。流程模型由一组操作,条件活动及其连续的关系和相互依赖性定义,最后开发出资源模型来表示执行操作所需的企业非人力资源。进行了三个深入的案例研究,以证明PMT模型的有效性和实用性。

著录项

  • 作者

    Yahyaei, Majid.;

  • 作者单位

    University of Southern California.;

  • 授予单位 University of Southern California.;
  • 学科 Engineering, Mechanical.Operations Research.
  • 学位 Ph.D.
  • 年度 2010
  • 页码 219 p.
  • 总页数 219
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 ;
  • 原文服务方 国家工程技术数字图书馆
  • 关键词

    ;

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