Transformative process in organizational learning: Theory, skills and application of a four-phase mediation model.

摘要

One fundamental aspect of transformative mediation theory is that resolution results from changing relationships through an interpersonal process of empowerment and recognition rather than problem-solving alone. This is the conflict orientation that St. Stephen's Conflict Resolution Service (SSCRS) uses in its Four Phase Mediation Model (4PM) for community mediation. This paper provides a research-based theoretical model of transformative mediation and applies the theory to each phase of the 4PM.; In addition to community mediation, SSCRS also provides organizational interventions. This paper examines the interpersonal nature of transformative mediation, linking individual learning to organizational and experiential learning. It goes on to suggest that, as a result of the transfer of individual mental models to shared mental models, transformative processes may also be applicable to organizational learning through the management of shared mental models.