Effects and effectiveness of collaborative negotiation training: A systems approach to bridging theory and practice.

摘要

This present study was motivated by a need in the field of conflict resolution for more in-depth and precise training models as well as more accurate and systematic research methodologies in training evaluation. It is a replication and elaboration of the prior study of the Coleman Raider model, with the inclusion of two new variables: psychological health; and behavior in the context of a negotiation simulation. In addition, this study proposed that feedback on the personal profiles that were generated to provide information about the participants' way of dealing with conflict has an important contribution to the conflict resolution training process. Finally, it analyzed the effect of gender as a covariate for predicting constructive conflict behaviors, positive affect, cooperative attitudes, positive conflict outcomes, constructive cognition, and constructive work climate.; The hypotheses were tested using the Solomon four-group design, with a series of measures to examine the effect of pre-test administration, training, mental health, simulation, and the correlation among these variables. To correct for self-report bias, the pre- and post-tests employed multi-rater feedback. In general, the results showed that collaborative negotiation training has a positive impact on participants' behaviors, attitudes, and cognition towards managing conflict in their lives. Trained participants exhibited more constructive behaviors, less destructive behaviors, more cooperative attitudes, less competitive attitudes, and more constructive cognition than untrained counterparts. The trained groups also reported more positive conflict outcomes and constructive work climate than groups that did not receive the training. Additionally, this impact is related to positive changes in trained participants' psychological health/well-being. Feedback, through the use of the personal profiles, and gender, as a covariate, played somewhat significant roles in enhancing participants' ability to handle conflicts constructively. Further, the paired negotiation simulation showed that when individuals perceived their interests as related, their expectations, behaviors, affect, and attitudes to resolving conflict were significantly affected.; Issues related to other aspects of the training, such as length of time of training, different elements of training, and using the personal profile as a substitute for training, as well as issues regarding critical thinking and social-emotional learning were examined in light of the findings.