Sources of computer self-efficacy: The relationship to outcome expectations, computer anxiety, and intention to use computers.

摘要

The purpose of this research was to extend earlier research on sources of selfefficacy (Lent, Lopez, & Biechke, 1991; Usher & Pajares, 2009) to the information technology domain. The principal investigator examined how Bandura's (1977) sources of self-efficacy information---mastery experience, vicarious experience, verbal persuasion, and physiological states---shape computer self-efficacy beliefs and influence the decision to use or not use computers.;The study took place at a mid-sized Historically Black College or University in the South. A convenience sample of 105 undergraduates was drawn from students enrolled in multiple sections of two introductory computer courses. There were 67 females and 38 males.;This research was a correlational study of the following variables: sources of computer self-efficacy, general computer self-efficacy, outcome expectations, computer anxiety, and intention to use computers. The principal investigator administered a survey questionnaire containing 52 Likert items to measure the major study variables. Additionally, the survey instrument collected demographic variables such as gender, age, race, intended major, classification, technology use, technology adoption category, and whether the student owns a computer.;The results reveal the following: (1) Mastery experience and verbal persuasion had statistically significant relationships to general computer self-efficacy, while vicarious experience and physiological states had non-significant relationships. Mastery experience had the strongest correlation to general computer self-efficacy. (2) All of the sources of computer self-efficacy had statistically significant relationships to personal outcome expectations. Vicarious experience had the strongest correlation to personal outcome expectations. (3) All of the sources of self-efficacy had statistically significant relationships to performance outcome expectations. Vicarious experience had the strongest correlation to performance outcome expectations. (4) Mastery experience and physiological states had statistically significant relationships to computer anxiety, while vicarious experience and verbal persuasion had non-significant relationships. Physiological states had the strongest correlation to computer anxiety. (5) Mastery experience, vicarious experience, and physiological states had statistically significant relationships to intention to use computers, while verbal persuasion had a non-significant relationship. Mastery experience had the strongest correlation to intention to use computers.;Gender-related findings indicate that females reported higher average mastery experience, vicarious experience, physiological states, and intention to use computers than males. Females reported lower average general computer self-efficacy, computer anxiety, verbal persuasion, personal outcome expectations, and performance outcome expectations than males.;The results of this study can be used to develop strategies for increasing general computer self-efficacy, outcome expectations, and intention to use computers. The results can also be used to develop strategies for reducing computer anxiety.