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Leaders behaving badly: Antecedents and consequences of abuse

机译:领导者表现恶劣:虐待的前因和后果

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摘要

Although the leadership field has been preoccupied with identifying the leader traits and behaviors that evoke positive employee work attitudes and behaviors and maximize effectiveness (Bass, 1990; Yukl, 2002), the field has become increasingly interested in understanding the "dark side" of leader behavior. However, this research is still in its infancy. The current study increases our understanding of one class of negative leader behavior, abusive supervision, by examining supervisor personality as an antecedent of abusive supervision, along with several individual-level and organization-level consequences.;An archival database was obtained from a leadership training and development consulting firm for the current study. Participants were focal managers ( N=121) who participated in a leadership development program. The managers completed a personality measure prior to the program. In addition, the managers' subordinates (N=779) completed a customized, qualitative 360-degree assessment instrument that asked for examples of the focal managers' use of "bad leadership" behaviors and both their reactions to and the consequences (i.e., impacts) of these behaviors.;A preliminary content analysis was conducted on the 360-degree data for 10 managers to develop the initial coding scheme. After this analysis, a content analysis was conducted on the 360-degree data for all 121 managers, resulting in 45 behavior categories and 59 reaction/impact categories. Next, 10 subject matter experts (SMEs) provided their ratings of abusive supervision and destructive leadership for the behavior categories. Eight behaviors were rated as abusive supervision; the same eight behaviors and an additional 16 behaviors were rated as destructive leadership, and 20 other behaviors were rated as non-destructive leadership.;In total, 1,814 examples of bad leadership were provided; 501 (23.38%) were categorized as both abusive supervision and destructive leadership, 767 (35.8%) were categorized as destructive leadership only, and 875 (40.83%) were categorized as non-destructive leadership. Incivility (f=75; 61.98% of managers) was the most common abusive supervisory behavior, followed by losing composure (f=59; 48.76% of managers), lack of professionalism (f=42; 34.71% of managers), and criticizing others ( f=36; 29.75% of managers).;Forty-six reaction categories were associated with the eight abusive behaviors, and only two reaction categories were associated with subordinates' responses to all eight of these behaviors: (1) damage to manager's reputation or credibility; and (2) damage to manager-employee work relationships. The most common reactions across the abusive supervisory behaviors included: (1) feeling unappreciated, not valued, unworthy; marginalized (12.91%); (2) damage to manager's reputation or credibility (12.69%); (3) damage to manager-employee work relationships (7.77%); (4) discomfort (6.46%); (5) apathy (6.02%); and (6) embarrassment (5.36%). Likewise, 59 impact categories were associated with the eight abusive behaviors, and only two impact categories were associated with subordinates' responses to all eight of these behaviors: (1) decreased employee morale; and (2) decreased employee performance or results. The most common impacts across the abusive supervisory behaviors included: (1) damage to manager's reputation or credibility (12.92%); (2) decreased employee morale (7.03%); (3) damage to work relationships (6.91%); (4) damage to manager-employee work relationships (6.52%); and (5) avoidance of or decreased communication with manager (5.24%). Subordinates' reactions to and the impacts of these eight behaviors were also examined within each abusive supervisory behavior.;Finally, after creating nine cluster profiles of the eight abusive supervisory behaviors, a discriminant function analysis revealed that cluster membership could not be predicted on the basis of the managers' personality characteristics (i.e., openness to experience, conscientiousness, extraversion, and agreeableness). The implications of this research for future empirical research and organizational practice were discussed.
机译:尽管领导力领域一直专注于识别能够唤起积极员工工作态度和行为并最大化效率的领导者特质和行为(Bass,1990; Yukl,2002),但该领域对理解领导者的“阴暗面”越来越感兴趣行为。但是,这项研究仍处于起步阶段。当前的研究通过检查作为滥用监督的先决条件的监督者人格以及一些个人层面和组织层面的后果,加深了我们对一类负面领导行为,滥用监督的理解。和有关当前研究的发展咨询公司。参与者是参与领导力发展计划的焦点经理(N = 121)。管理人员在该计划之前完成了个性测评。此外,经理的下属(N = 779)完成了定制的,定性的360度评估工具,该工具询问了焦点经理使用“不良领导”行为的示例,以及他们对结果的不良反应和后果(即影响) );针对10位管理者的360度数据进行了初步的内容分析,以开发初始编码方案。经过此分析后,对所有121位管理者的360度数据进行了内容分析,得出45个行为类别和59个反应/影响类别。接下来,有10位主题专家(SME)对行为类别进行了滥用监督和破坏性领导的评估。八种行为被评为滥用监督;相同的八种行为和另外的16种行为被评为破坏性领导,其他20种行为被评为无破坏性领导。总共提供了1,814个不良领导的例子。滥用监督和破坏性领导被分类为501(23.38%),仅破坏性领导被分类为767(35.8%),非破坏性领导被分类为875(40.83%)。惯性(f = 75; 61.98%的管理者)是最常见的虐待监督行为,其次是失去镇定感(f = 59; 48.76%的管理者),缺乏专业素养(f = 42; 34.71%的管理者)和批评其他(f = 36;经理的29.75%)。; 46种反应类别与八种虐待行为相关,只有两个反应类别与下属对这八种行为的反应相关:(1)对经理行为的损害声誉或信誉; (2)损害经理与雇员之间的工作关系。滥用监督行为最常见的反应包括:(1)感到不被欣赏,不被重视,不值得;边缘化(12.91%); (2)损害经理的声誉或信誉(12.69%); (3)损害经理与雇员的工作关系(7.77%); (4)不适(6.46%); (5)冷漠(6.02%); (6)尴尬(5.36%)。同样,有59种影响类别与这8种虐待行为相关,只有两种影响类别与下属对所有这8种行为的反应相关:(1)员工士气下降; (2)员工绩效或业绩下降。滥用监督行为的最常见影响包括:(1)损害经理的声誉或信誉(12.92%); (2)员工士气下降(7.03%); (3)对工作关系的损害(6.91%); (4)损害经理与雇员的工作关系(6.52%); (5)避免或减少与经理的沟通(5.24%)。在每个滥用监督行为中,还检查了下属对这八种行为的反应和影响。最后,在创建了八种滥用监督行为的九个聚类概况之后,判别功能分析表明无法基于此预测聚类成员管理者的人格特征(即开放的经验,认真的态度,性格外向和友善)。讨论了这项研究对未来的经验研究和组织实践的意义。

著录项

  • 作者单位

    North Carolina State University.;

  • 授予单位 North Carolina State University.;
  • 学科 Occupational psychology.;Management.
  • 学位 Ph.D.
  • 年度 2010
  • 页码 126 p.
  • 总页数 126
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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