Exploring total quality management in stent-device companies.

摘要

As companies continue to grow and flourish in our modern era, the competition among businesses has begun to rise steadily and the interactions between each department within an organization fail to have a successful quality system. Many companies have adopted TQM not only because of its advances in technology but also because of its ability to improve the quality of devices. Since then, many companies have attempted to contend with their competitors by fully understanding the principles of quality control. In order to analyze the significance of TQM, research will be conducted at the top stent-device companies in the United States.;To identify the critical variables important to stent-device companies, a questionnaire was used with 39 survey questions and one open-ended question. Conclusions drawn from this study validate that stent-device companies follow four of the eleven TQM factors: continuous improvements, organizational structures, peer team support, and communication and information sharing.