This paper outlines and discusses a system of knowledge required to understand the nature of service engagement from stakeholders' perspective and undertake a successful service engagement transformation. It identifies variants on transformation undertaken in practice. These variations range from no analysis of the current state to whether or not current and desired state rest on the same plane. This paper constructs a meta-model that connects elements in service engagement transformation domain. It eventually outlines a requisite system of knowledge with systems thinking as integrator. System thinking is not accorded any special position albeit underlines the fact that all knowledge pieces are interdependent and none of them holds on its own with respect to the transformation.
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