Co-Ordination and Control in a Dynamic Environment

摘要

A frame of reference is presented for conceptualizing work processes in complex dynamic environments. In dynamic situations, people have to co-ordinate their situation assessments, planning and decisions in order to control a situation that is changing autonomously as well as an effect of the actions. Therefore, the frame builds upon control theory and matches these concepts with coordination requirements. Some examples of how the frame may be applied are given from studies within a SOS co-ordination center, an underground co-ordination center as well as from a military command and control situation. It is proposed that the frame supports both researchers and designers in keeping track of important processes taking place in complex dynamic situations and thus serves a methodological purpose.