Addressing the Justification of Enterprise SystemsBenefits: a Desires and Expectancy Disconfirmation Model

摘要

This research-in-progress study proposes a research model to analyze the benefits of Enterprise Systems (ES), by usingrndisconfirmation theory as a theoretical basis. We review and extend previous models by including the needs/desires of usersrnas a disconfirmation construct and by separating needs/desires and expectations of the ES from the information provided byrnthe ES. We suggest that both elements have an impact on the overall perceived net benefits of the ES used within anrnorganization. Furthermore, dimensions of equity and attribution theories are explored as a process mediating the effects ofrnthese variables on satisfaction with the employee and the organization.