The advent of Information Technology (IT) is rapidly changing the banking industry. Banks are viewed as information processorsrnand provide an interesting focus of information problems in decision-making. Information is itself a product that customers andrnstaff in any organization consume. Poor information quality has a significant impact on banking and the importance ofrninformation quality to current business practices has long drawn attention of practitioners and academicians. This paper aims tornbroaden the understanding about information quality as a critical factor through which information technology spreads itsrninfluences on the banking success. In the context of Indian banking, this study examines how banking technology has benefitedrnthrough information quality. A research framework and associated hypotheses are proposed. An empirical survey was conductedrnand questionnaires were distributed to 300 bankers. A total of 270 valid observations was collected and analyzed using multiplernregressions using OLS technique. The results suggest that information quality has positive effects on the banking success.
展开▼