Retrial queues with limited number of retrials : Numerical Investigations

摘要

Retrial queues are frequently observed in a real world system likewise call center or interact service industries. In this paper, a retrial queue system in which the number of retrials of each customer is limited by a finite number, say m is considered. That is, ifa customer fails to enter the service facility at ruth retrial, then the customer leaves the system without service. The effects of restricting the number of retrials are investigated numerically by using the algorithmic method and simulation experiments.