Implementing a quality initiative at Deutsche Bank's InfoCenter: a case study

摘要

The Ql helped us to make better use of the team's know-how and time. It helped us identify shortcomings that we could work on very precisely, either within the team or with the help of experts within the bank. The working atmosphere, which was reasonably good to begin with, improved further. Team interaction became more lively and open, and team spirit was enhanced. We agreed that we will proceed further with the Ql in 2004, making it a permanent part of our day-to-day business. One of its objectives will be to analyse how this improved quality can be sold and how our re-branding can reflect the new value-added services now part of the range offered by the InfoCenter.