Application of Human Factors in a Port Socio-Technical System

摘要

The application of Human Factors is to ensure a fit between the person and their environment, where the task, environment or equipment must be adapted to fit the capabilities and limitations of people rather than the other way around. Failure to do this can result in the risk of forcing people to operate in unsuitable conditions and use poorly designed equipment. A better designed workplace, task and environment has benefits for individuals (improved well-being and safety) and employers (improved work performance and efficiency). This paper will explore the discipline and profession of Human Factors, and illustrates how a more systematic approach, the socio-technical system viewpoint, is favoured in understanding the interactions within a system that influence its performance. The outcome is to ensure that the system as a whole operates within a safe boundary. By way of example, a port and its operations in the maritime domain are discussed to illustrate this new way of thinking.