Life expectancy is growing. So there is an equally growing need to fully integrate senior citizens in the Knowledge Society where ICT tools play a crucial role. Their current exclusion, due to technological illiteracy, prevents them from fully exercising their rights but also prevents the society from benefitting from their large experience, life-wisdom and know-how. Furthermore, with the advent of mobile devices (smartphones and tablets), this problem was aggravated, as more and more information, communication and formal duties are being designed and processed for that context. Info-exclusion in adult citizens aged 50 and above relates partially to some reluctance towards change and, particularly, towards new technologies but also to the lack of attention given to the specific needs of this people category.
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