Factors Affecting Citizens' Trust and Confidence in Government and Its Relation with Transformation of Government

摘要

During the last two decades citizens trust and confidence in their governments has continued to decline and e-government is seen as a means to reverse this trend. However, it appears that e-government alone is not enough. The literature has drawn conflicting conclusions, the consensus suggests that ICT enabled government transformation often improves citizens' trust in government. This research investigates the influence of a transformed government on citizens' trust and confidence. Based on a systematic literature review, a conceptual model was developed and then a pilot study conducted using an online survey targeting ordinary citizens of the Kingdom of Bahrain. The findings of the pilot study confirm that citizens' trust and confidence in their government is positively influenced by transformation of government mediated by government performance and citizens' satisfaction.