Measuring the Perceived Usefulness of Corporate Communication Technologies -An Empirical Study from a Bank in Singapore

摘要

To understand the perceived usefulness of corporate communication technologies, we conducted a survey based on the coordination theory. Thereby, we found that cooperation and information sharing among employees influence the perceived usefulness of such technologies. Using survey data from 176 employees from a bank in Singapore, we found that the motivation to cooperate, cultural aspects, as well as the willingness to codify information influence the cooperation and information sharing among employees. Moreover, we explain how perceived usefulness can be measured by such a cooperation and information sharing. This paper presents a description of the theoretical background, empirical data, and the implications of our findings.