Collaborative workflow assistant for organizational effectiveness

摘要

Knowledge intensive process vary widely due to the variation in the specifics of the incoming request and uncertainty in handling and processing that request. Traditional management systems with pre-defined workflows are less effective for enabling these kinds of organizational workflows. Consequently, less structured tools for ad-hoc collaboration, such as Email or activity management systems [8, 16] are used instead because of the flexibility they permit at execution time. However, these ad-hoc collaborative tools are not as capable of capturing best practice knowledge in a manner that is suitable for reuse in similar contexts and future executions of the workflow. We propose to mine knowledge-intensive workflow executions in order to capture and codify best practice knowledge that can be reused to assist and enhance decision making during future executions.