The Experience of Digitalization of the Housing and Utility Sector in Russian Regions

摘要

The housing and utility sector in Russia is described by low efficiency, great number of managerial and technological problems. Implementation of the program "Digital economy in the Russian Federation" did not affect the scale of introduction of the digital technologies into this sector. The purpose of this study is the analysis of the experience of digital technology application in the housing and utility sector. Results: the main problems of housing and communal services and possible directions and areas of application of digital technologies for their solution are identified. The first direction is related to reducing the losses of supplied resources, implementing operational control and accounting for their consumption, and managing costs. The second aspect is the improvement of the tariff calculation procedure. The third direction is to generate up-to-date data on the volume and quality of services provided, the condition of an apartment building, and open interaction between management companies and homeowners. The fourth area lies in the development of tools for public control and ensuring access of owners and residents of the house to information about the work performed on the house and the local area. The best practices of digitalization of housing and communal services in the regions of Russia are systematized: in attracting housing self-government; automated remote control and control of energy consumption; digital duplicates of cities.