E-Government Policy, Leadership Commitment, Apparatus Resources Development, and Their Implications on Public Service Performance

摘要

This study aims to examine the implementation of e-government policies, leadership commitment, and the development of state apparatus as human resources and their implications on the performance of public services in the City Government of Lubuklinggau. Data were collected through questionnaires of 249 state employees in Lubuklinggau and analyzed through Multiple Regression Analysis. The results reveal that simultaneously and partially the implementation of e-government policies, leadership commitment, and state employees development significantly influence the performance of public services in the City Government of Lubuklinggau.