Apparatus Resource Development and Its Impact on Public Services at the Government of Sidoarjo Regency East Java Province

摘要

Apparatus Resource Development is done to improve one of its functions as a public servant. The importance of?the apparatus?resource development is because the?apparatus is the?subject in?all?government activities?and?the agents?of government administration. The apparatus resource development with regard to the development of knowledge and skills, as well as the utilization of the knowledge and skills for the benefit of the achievement of organizational goals, including for the improvement of the public services quality. The results of this qualitative research concluded that improvement of the public services quality occurs when apparatus resource development has been done correctly and precisely through education and training. Keyword: Apparatus Resource Development, Public Services, Education and Training Program