Cooperative Establishment Service System in the Cooperative Office and Small and Medium Enterprises (UKM) Makassar City

摘要

This study aims to determine the cooperative formation service system that is applied in the Makassar City Cooperatives and UKM Office. To achieve this goal the researcher determined 5 (five) informants. This type of research and the approach used is qualitative descriptive by using data collection techniques through observation, interviews and documentation. The results showed that the cooperative formation system at the Makassar City Cooperatives and UKM Office paid attention to the delivery of the requirements to the community well, the use of the establishment systems, mechanisms and procedures which were considered good enough, the period of formation services had been properly assessed, there were no fees charged in the service process that can be categorized as good, the product/or result of the service that is good because it has been able to provide legal protection, and there is no complaints service unit, suggestions and input that are considered not good.