Collaboration to Improve Experience in Hospital Environments

摘要

Hospital environments are continuously responding to external pressures and societal expectations for healthcare. This results in increased demands for practitioners and hospital staff, which greatly impact the quality of care for patients. The need for interdisciplinary collaboration is emerging within the public sector in response to these changes. This literature review aims to identify the ways that patients and practitioners could or have been engaged with co-design methods, to improve the user experience within stressful environments, specifically in hospitals. In order to frame the current pain points within a hospital, this literature review also identifies current issues within the environment, and previously explored solutions relative to patient and practitioner experience. Furthermore, the different disciplines that can likely be involved in improving the experience within this context through interdisciplinary collaboration will be addressed, specifically, ties to architecture, sensory design, psychology and cognitive science, and social sciences.