Cultural heritage is a complex ecosystem requiring innovative methods and techniques to facilitate its management and valorization. In detail, restoration processes have to preserve the original characteristics of historical buildings or sites, by involving different professional figures, each one with different roles, responsibilities and skills. In this light, a system that facilitates the information management, supported by new technologies, could allow more precise, efficient and traceable information exchange and could optimize the construction and management operative phase. Starting from these assumptions, this research proposes the application of a new integrated approach to a restoration process of a historical building. It consists in applying BPM technique and BIM methodology to provide valuable insights to optimize the data flow, to gather information and to share knowledge during the restoration process through the lifecycle management, by facilitating the ordinary and extraordinary maintenance, really essential for the Italian heritage.
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