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Patient's Perspective on Quality of Teleconsultation Services

机译:患者对电信服务质量的看法

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Objective: Patient satisfaction with teleconsultation services can increase their acceptance. Validated and standardized questionnaires to measure the quality aspects of teleconsultation relevant from the patients' perspective are not available yet. We aim to develop such a questionnaire. Methods: First, a systematic literature search was performed and focus groups were held to acquire quality aspects of teleconsultations patients perceive as important. Results: Thirty-seven unique quality aspects distilled from these activities, were used for questionnaire development based on the framework of the Consumer Quality Index. Conclusion: In future research, the comprehensiveness, relevance and unambiguousness of the concept questionnaire need to be tested and the reliability and internal cohesion of the questionnaire assessed.
机译:目的:患者与电信服务的满意度可以增加他们的验收。验证和标准化问卷调查问卷,以衡量与患者的角度相关的电信元素的质量方面不可用。我们的目标是制定这样的问卷。方法:首先,进行系统文献搜索,并举行焦点小组以获取相应认为患者的电信科学患者的质量方面。结果:基于消费者质量指数的框架,从这些活动中蒸馏出来的三十七个独特的品质方面,用于问卷发展。结论:在未来的研究中,需要测试概念问卷调查问卷的全面性,相关性和明确性,以及评估问卷的可靠性和内部凝聚力。

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